Frequently asked questions (FAQs)
Everything you need to know about using GigScenes — for fans, bands, venues and the rest of the live-music ecosystem.
Fan accounts are completely free — browsing gigs, saving favourites, basic alerts, no card required. Super Fan unlocks priority alerts, watchlists, and personalised recommendations for £3.99/month. Bands, venues, promoters, and services have their own tiers from £9.99–£24.99/month. See the Membership page for full pricing.
Yes. Subscriptions are monthly with no minimum term. Cancel from your account settings and you'll keep access until the end of the current billing period.
Go to Membership, pick your new tier, and confirm. Upgrades are pro-rated; downgrades take effect at the end of the current period.
Major debit and credit cards via Stripe. We don't store card details on our servers.
From three places: bands and venues posting directly, promoters bulk-importing their event listings, and AI-assisted scraping of public event pages. Everything is reviewed before publication.
GigScenes started in London and is rolling out across the UK. New cities go live as soon as we have enough venues and gigs to make them useful. Tell us where you are via the Contact page and we'll prioritise.
Add genres, areas, or specific bands/venues to your watchlist. We'll email you when a matching gig is announced — daily digest by default, or instant for followed venues if you turn that on.
Browsing is open to everyone. Saving, following, and alerts require a free Fan account.
From the Band/Artist portal: paste a URL of an existing event listing and our AI fills the form for you, or add it manually. All gigs go to Draft and are auto-published once reviewed.
Yes — add them via the Artists tab on your band profile. Each member can have their own bio, instrument, and links. Member-band associations are managed through your profile.
Yes — once published, your gig is matched against the genres, areas, and venues fans are watching. Featured gigs (admin-promoted) get extra placement.
Verified profiles get a small badge that signals 'this is the real band'. We verify on request — contact us with proof of identity (a Spotify-for-Artists link, official socials, or label confirmation).
Yes. Use the Bulk Import tool in your portal — paste a URL of your events listing page and we'll extract every gig in one go. They land as Drafts for you to review and publish.
Whichever fits — many promoters don't own a venue, and many venues don't promote their own bills. Both have separate profile types and you can run both if you do both.
Yes. Each gig has a ticket URL field — point it at Skiddle, DICE, your own site, anywhere. We don't take a cut of ticket sales.
Recurring event support is on the roadmap. For now, list each instance as a separate gig — the bulk importer makes this fast.
On Cloudflare's UK and EU edge infrastructure. We use Cloudflare D1 (database) and R2 (file storage). See our Privacy Policy and GDPR pages for full details.
Yes — UK GDPR gives you a right to data portability. Request a JSON export of your account data from Settings, or via the GDPR page.
Not publicly yet. A read-only public API for venue/gig data is on the roadmap. If you have a specific integration need, get in touch.
Check your spam folder first, then the email address in your Settings. If they're definitely going missing, contact us — there might be a deliverability issue with your domain.
Still need help?
Drop us a note via the Contact page — we read every message.